Job Details

Job Title
Technical Support Specialist
Business Function
Information Technology
Branch Name
Murphy-Hoffman Company
Date
04-23-2025

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Technical Support Specialist I. The Technical Support Specialist I is to provide day to day operations and technical support to all users of the MHC systems.

  • Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of “approved” PC software applications.
  • Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
  • Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
  • Makes certain that each user receives timely and adequate support.
  • Responsible for the setup & configuration of PC’s, printers and other peripherals.
  • Responsible for the setup & configuration of approved software.
  • Responsible for making sure that each call for support is properly documented using the MHC Help Desk System.
  • Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
  • Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
  • Performs all other duties as assigned by supervisor.
Qualifications
  • Excellent oral and written communication skills.
  • Excellent project management skills.
  • Excellent Windows and Microsoft Office Skills.
  • Should possess A+ or greater IT certification or degree
  • Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments

Benefits

  • Competitive Salary
  • Medical, Dental and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • Internal Promotion Opportunities
  • On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional. 

 
Equal Opportunity Employer / Veterans / Disabled
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